Designed an AI-powered loan document analysis tool for Bank of China (Hong Kong), enabling automatic comparison between the term sheet and the loan agreement to improve analyst efficiency.
Web App
User Research, Information Architecture, Interaction Design, Visual Design
5 Months
Bank of China (Hong Kong)
Design Lead
2024
The manual comparison of loan documents at BOCHK was creating significant operational challenges:
Analysts spend an average of 8 hours comparing a single document (50-100 pages), handle 5-8 files weekly, and need to verify key terms multiple times.
Each document contains 3-5 important differences that are typically missed, legal terms are easily misinterpreted, and error rates increase by 40% in later sections due to fatigue.
New employees require 6-8 months of training before working independently, first-year work needs 100% review, and finding related clauses across documents requires significant experience.
After six months of development, the tool now achieves 95% accuracy in real-world use. With a manual review step in place, it fully meets customer requirements. There's still room to improve accuracy further with future AI and machine learning enhancements. As a tool built to boost efficiency, it has successfully delivered on its purpose.
As AI and natural language processing continue to evolve, this tool also has potential for broader application. Industries like law, insurance, real estate, and healthcare all rely heavily on accurate document comparison. It would be valuable to explore how similar solutions could help people handle complex documents more easily across different fields.